Diagnostics
Diagnostics can be useful if you are having problems connecting to the
Internet or if the degree of Internet acceleration is less than expected.
Note: More detailed information about the meaning of
each diagnostic step, and suggested actions in case a particular test
fails, can be found in your local USA Choice SpeedSurf Help. A link to this
file appears on the diagnostics window.
Information reported by USA Choice SpeedSurf diagnostics includes:
- System resources
- Basic Internet connectivity
- Packet loss (phone line integrity)
- Current line speed
- URL of the Service to which you are connected
- Client version
- Advanced speed tests for text and graphics
- Graphic acceleration setting
- System Information
To run diagnostics:
- Click the USA Choice SpeedSurf icon.
- Select the Diagnostics menu option.
- Click Run.
Run/Stop. This command starts or stops the 8-step diagnostic
test.
Copy log. Copies the contents of the Diagnostics window to your
computer's clipboard.
Clear log. Clears the Diagnostics window of any previously run
diagnostics.
Help. Opens USA Choice SpeedSurf menu Help to the Diagnostics section.
Each of the diagnostic tests are described in detail in USA Choice SpeedSurf
Help.
Programs -> {USA Choice SpeedSurf program group}
-> Help
Sending the Diagnostic Log to Customer Support
If you experience technical difficulties when running USA Choice SpeedSurf,
you may need to send diagnostic information to an e-mail address
that will be provided to you. Follow these steps to capture the information:
- Click Clear Log (if diagnostics have already been run during the
session).
- Click Run.
- Click Copy Log to copy the diagnostic log to your computer clipboard.
- Paste the diagnostic report into an e-mail and send it to the support
e-mail address you received.
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